Africa
Regional Director, Africa
Remote role
Lead Africa strategy, market launch, country teams, partnerships, growth targets, and operational execution.
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Own Looni Ai's Africa expansion agenda, starting with East Africa and Nigeria, while building a repeatable country launch playbook.
Travel readiness: Applicants should be willing to travel for country launches, partner meetings, government or ecosystem conversations, and regional team reviews when required.
- Set regional priorities across growth, partnerships, hiring, marketing, advocacy, support, and customer activation.
- Build and manage country-level leaders, referral networks, strategic partners, and high-value local accounts.
- Track market performance, payment preferences, customer trust issues, support quality, and regional operating risks.
- Report directly to leadership with weekly progress, blockers, hiring needs, budget recommendations, and expansion opportunities.
Qualifications & experience
- 7+ years in regional leadership, market expansion, country management, partnerships, growth, operations, or technology business development.
- Strong Africa market knowledge, especially East Africa and Nigeria, with credible networks across technology, startups, education, SME, creator, or public-sector ecosystems.
- Experience leading distributed teams, setting targets, managing budgets, and turning early-stage ambiguity into operating rhythm.
- Excellent executive communication, commercial judgment, and comfort representing a young AI company externally.
$4,000-$7,500/month + performance bonus
East Africa / Nigeria
Business Development Lead
Remote role
Build referral networks, sign channel partners, recruit local marketers, and close early business accounts.
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Own local growth targets, identify high-intent communities, and turn early demand into repeatable acquisition channels.
Travel readiness: Applicants should be willing to travel for partner visits, launch activity, regional meetings, or market development when required.
- Build partnerships with creators, schools, coworking hubs, agencies, and SME communities.
- Recruit, brief, and track marketer performance using referral codes and weekly reporting.
- Run outbound outreach, qualify business accounts, and manage the first commercial conversations.
- Share market feedback on pricing, objections, payment preferences, and support expectations.
Qualifications & experience
- 3+ years in business development, partnerships, field sales, community growth, or channel management.
- Strong local network in Kenya or Nigeria across startup, creator, education, SME, or technology communities.
- Comfortable using CRM-style tracking, referral metrics, weekly targets, and commercial reporting.
- Clear written and spoken English; local language fluency is a strong advantage.
$1,200-$2,500/month + commission
Africa
Partnerships Manager, Africa
Remote role
Build strategic partnerships with universities, agencies, coworking hubs, creator communities, and business networks.
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Turn trusted local institutions and communities into repeatable Looni Ai growth channels across East Africa, Nigeria, and future Africa markets.
Travel readiness: Applicants should be willing to travel for partner meetings, launch events, community activations, and regional relationship building when required.
- Identify, pitch, and manage partnerships with universities, training programs, agencies, hubs, creator groups, and SME associations.
- Create partner offers, referral arrangements, event collaborations, and education-led campaigns that drive qualified signups.
- Coordinate with marketing, business development, and customer success so partner promises match activation capacity.
- Track partner pipeline, conversion quality, referral performance, objections, and follow-up priorities.
Qualifications & experience
- 3+ years in partnerships, ecosystem building, community growth, business development, education partnerships, or channel management.
- Strong network across Africa technology, education, creator, SME, startup, agency, or professional communities.
- Comfortable negotiating practical partner terms, running events, tracking partner performance, and maintaining relationship pipelines.
- Excellent English communication; regional language fluency and existing institutional relationships are strong advantages.
$1,500-$3,200/month + performance bonus
East Africa / Nigeria
Marketing Manager
Remote role
Own campaigns, creator partnerships, launch messaging, social content, and conversion reporting.
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Lead the local marketing calendar from awareness to signup, with clear creative testing and weekly performance reviews.
Travel readiness: Applicants should be willing to travel for campaign launches, creator work, partner meetings, or regional activations when required.
- Create campaigns for students, creators, founders, freelancers, and business teams.
- Manage creator collaborations, community launches, paid tests, content calendars, and landing-page messaging.
- Track campaign CAC, referral usage, signup quality, and customer questions from each channel.
- Coordinate with support and business development so marketing promises match the activation experience.
Qualifications & experience
- 3+ years in growth marketing, digital campaigns, social media, creator partnerships, or brand marketing.
- Portfolio or examples showing campaign planning, content execution, and measurable conversion outcomes.
- Confident with analytics, content calendars, paid test reporting, and audience segmentation.
- Strong taste for clear copy, modern digital products, and practical AI use cases.
$1,500-$3,000/month
Africa
Social Media & Community Manager, Africa
Remote role
Run Africa-focused social channels, community engagement, creator content, launch storytelling, and daily audience growth.
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Build Looni Ai's public voice across Africa with useful, credible, and conversion-minded content for creators, students, founders, and teams.
Travel readiness: Applicants should be willing to travel for creator shoots, launch events, community meetups, partner visits, or regional content work when required.
- Manage social calendars for LinkedIn, X, Instagram, TikTok, WhatsApp or Telegram communities, and region-specific channels.
- Create short-form posts, launch updates, customer education, referral campaign content, and AI workflow examples for local audiences.
- Engage comments and DMs, identify recurring objections, and route support or sales questions to the right team.
- Track content performance, follower growth, referral-code usage, community questions, and campaign learnings by market.
Qualifications & experience
- 2+ years managing social media, community, creator partnerships, digital campaigns, or content for a technology, fintech, SaaS, education, or creator brand.
- Strong writing taste, practical content judgment, and ability to turn AI use cases into simple local stories.
- Comfortable with social analytics, content calendars, community moderation, basic design tools, and short-form video workflows.
- Excellent English communication; Swahili, Hausa, Yoruba, Arabic, French, or other regional language fluency is a strong advantage.
$1,000-$2,200/month + performance bonus
East Africa / Nigeria
Team Lead
Remote role
Lead regional execution across marketers, support handoffs, referral performance, and weekly growth priorities.
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Coordinate the local team day to day, keeping business development, marketing, customer support, and operations moving in the same direction.
Travel readiness: Applicants should be willing to travel for team coordination, market reviews, partner sessions, or regional execution when required.
- Set weekly priorities for marketers, support reps, and local partner activity across East Africa and Nigeria.
- Review referral-code performance, signup quality, user feedback, payment issues, and market objections.
- Run short team check-ins, escalate blockers, and make sure customer promises match operational capacity.
- Prepare concise weekly updates for leadership on pipeline, support load, risks, wins, and recommended changes.
Qualifications & experience
- 4+ years in team leadership, regional growth, operations, customer success, business development, or startup execution.
- Experience managing distributed teams, field marketers, support staff, or market launch projects.
- Strong judgment, clear written reporting, and comfort using dashboards, spreadsheets, CRM-style tools, or referral trackers.
- Excellent English communication; local market knowledge in Kenya, Nigeria, or wider East Africa is strongly preferred.
$1,800-$3,500/month + performance bonus
East Africa / Nigeria
Operations Manager
Remote role
Own payment-review workflows, activation handoffs, process quality, reporting, and customer operations readiness.
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Build the operating rhythm behind Looni Ai's manual signup, payment confirmation, card follow-up, and access activation process.
Travel readiness: Applicants should be willing to travel for operational setup, partner handoffs, regional reviews, or team onboarding when required.
- Design and maintain operating checklists for crypto verification, card-payment requests, referrals, waitlist handling, and access instructions.
- Track turnaround times, support volumes, pending activations, refund or dispute risks, and recurring process gaps.
- Coordinate with customer service, leadership, and future automation teams to turn manual work into repeatable systems.
- Document SOPs, quality standards, escalation rules, and daily reporting so the team can scale without losing trust.
Qualifications & experience
- 4+ years in operations management, customer operations, fintech operations, SaaS operations, marketplace operations, or startup execution.
- Strong process design skills with experience writing SOPs, running dashboards, and improving manual workflows.
- Comfort handling sensitive payment-adjacent information with privacy, accuracy, and escalation discipline.
- Experience with support tooling, spreadsheets, payment operations, CRM systems, or workflow automation is a strong advantage.
$2,200-$4,500/month
Africa
Payments & Risk Lead, Africa
Remote role
Protect customer trust by managing payment verification, risk checks, dispute prevention, and clean activation records.
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Own the payment-control layer for Africa signups so crypto hashes, card-link requests, referrals, and activations are reviewed accurately.
Travel readiness: Applicants should be willing to travel for operations training, partner payment reviews, regional process setup, or audit-readiness work when required.
- Review crypto transaction hashes, card-payment link requests, referral discounts, payment exceptions, and activation handoffs.
- Build risk checklists for duplicate signups, suspicious references, refund-risk signals, customer disputes, and manual approval gaps.
- Maintain payment logs, reconciliation notes, escalation trails, and daily status reports for operations and customer success.
- Improve payment verification SOPs while protecting user privacy and avoiding unsafe handling of card details.
Qualifications & experience
- 3+ years in payments operations, fintech operations, risk operations, fraud prevention, reconciliation, customer operations, or compliance support.
- Strong attention to detail and comfort handling payment-adjacent information with privacy, accuracy, and calm escalation discipline.
- Experience with spreadsheets, CRM tools, support systems, crypto references, card-payment processes, or manual review queues.
- Clear written English and ability to explain payment status without creating confusion or overpromising access.
$1,800-$3,500/month + performance bonus
Africa / Middle East
Customer Success & Activation Lead
Remote role
Own the customer journey after signup: payment verification, password creation, onboarding, retention, and escalations.
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Make sure every paid user feels guided, verified, activated, and confident enough to start using Looni Ai quickly.
Travel readiness: Applicants should be willing to travel for team onboarding, regional customer workshops, partner sessions, or service-quality reviews when required.
- Own the activation queue from submitted signup payment to password creation link and first successful login.
- Create onboarding templates for Explorer Pass and Pro User customers, including Claude Opus 4.8 + Codex 5.5 Ultra Fast guidance.
- Monitor stuck activations, card-link requests, crypto verification handoffs, refund-risk signals, and urgent support escalations.
- Turn customer questions into clearer support scripts, help content, and process improvements for operations and support teams.
Qualifications & experience
- 3+ years in customer success, onboarding, support operations, account management, SaaS operations, fintech operations, or digital subscriptions.
- Strong judgment around payment-adjacent support, activation status updates, customer trust, and escalation handling.
- Comfortable writing clear onboarding emails, support macros, customer playbooks, and weekly activation reports.
- Experience with AI tools, SaaS onboarding, CRM systems, support desks, or subscription retention is a strong advantage.
$1,800-$3,200/month + performance bonus
East Africa
Local Advocacy Lead
Remote role
Advise on legal, government, and public-sector relationships across East Africa, with emphasis on Kenya.
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Help Looni Ai understand regional expectations around AI access, consumer trust, digital payments, and public-sector engagement.
Travel readiness: Applicants should be willing to travel for stakeholder meetings, policy conversations, partner visits, or regional advisory work when required.
- Map relevant regulators, ministries, industry bodies, university networks, and technology associations.
- Advise leadership on local policy conversations, risk areas, government relations, and partnership etiquette.
- Support market-entry briefs covering consumer protection, data expectations, payments, and responsible AI messaging.
- Represent the company in early stakeholder conversations with a practical, compliance-minded tone.
Qualifications & experience
- 5+ years in public policy, legal advisory, government relations, regulatory affairs, or technology advocacy.
- Working knowledge of East African digital policy, consumer trust, data protection, payments, or AI conversations.
- Existing relationships with relevant public-sector, legal, education, or technology ecosystem stakeholders.
- Excellent briefing skills with the judgment to separate legal risk, policy risk, and commercial opportunity.
$2,000-$4,000/month
5 openings
Customer Service Representatives
Remote role
Support users, confirm payment details, answer onboarding questions, and escalate access issues.
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Give users a fast, calm, and trustworthy first experience while the signup and activation process is still manual.
Travel readiness: Applicants should be willing to travel for training, team onboarding, regional support setup, or company meetings when required.
- Respond to signup, payment, referral, waitlist, and access questions across email and approved support channels.
- Check submitted transaction hashes, payment references, and plan selections before escalation.
- Maintain support notes, common question templates, and issue categories for the operations team.
- Escalate urgent access problems with enough context for quick resolution.
Qualifications & experience
- 1+ year in customer support, online operations, helpdesk, sales support, or community moderation.
- Strong written English, patient communication, and comfort handling payment or account-status questions.
- Organized enough to follow checklists, document cases, and escalate with accurate context.
- Familiarity with AI tools, crypto payment references, or digital subscriptions is helpful but not required.
$700-$1,200/month